Do you have any questions?
Frequently Asked Questions
Order/Payment
What if I don't receive an order confirmation email?
Order confirmation emails are usually sent shortly after you place your order. If you don't receive it immediately, it may be due to a high volume of orders during new product launches or promotions. If you still haven't received a confirmation email within 24 hours, please contact support@neritia.com, and our customer service representatives will assist you.
How do I view my order details and payment status?
We will send your order details to you by email. After creating an account, you can always view your order history and payment status on your account page.
My order is incorrect. Can it be changed?
If your order has not yet shipped, you may be able to make changes. Please contact support@neritia.com as soon as possible, providing your order number and the changes you wish to make. If you used a discount code, the original discount code cannot be reused, and you will need to apply for a new one.
Delivery
Which courier company do you use?
Once your order is complete, it will be shipped via Hongkong Post within 1-2 days.
Your order has shipped, but you need to change the shipping address.
Once packing is complete, we will be unable to accept changes to the shipping address or order details. To avoid delivery issues, please carefully check your address when placing an order. We may not be able to process address change requests via email. We are not responsible for lost or undeliverable packages due to inaccurate or incomplete shipping information provided by you during the ordering process.
Do you offer international shipping?
No, we only ship to Hong Kong.
Account
Do I need to create an account to make a purchase?
No, you can check out as a guest, but creating an account allows you to earn points and enjoy other member benefits. Click here to register.
Inquiry
Do you have any other questions? We'd be happy to help! Please email support@neritia.com. We will reply within 24 hours.